RayNeo Returns & Exchanges

We want you to be completely satisfied with your cutting-edge smart glasses. If you are not happy with your purchase, you can return or exchange your device within 30 days of delivery provided it is in its original condition.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Package Your Device

  Securely pack the product in its original packaging, including all cables, accessories, and manuals to ensure a full refund.

• 3.
  Ship It Back

  Affix the provided shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our technicians inspect the device, your refund will be processed back to your original payment method within 5-7 business days.